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Feedback
If you run into a problem or have an idea for a feature, tell us any time through in-app feedback. Feedback goes straight to the development team, and the outcome is updated in your feedback record.
Where to find it
| App | Location |
|---|---|
| Android app | "Me → Feedback" |
| Web app | Left menu "Feedback" |
| Desktop app | User center → Feedback |
Submit feedback
- Choose a feedback type:
| Type | When to use |
|---|---|
| Feature suggestion | A feature you would like added or improved |
| Problem report | An issue or fault you hit while using the app |
| Other | Anything that doesn't fit the above |
- Describe the problem or suggestion
- Optional: attach screenshots or other images as supporting evidence
- Submit
Follow-up
- After you submit, the feedback enters the "pending" state
- Once it has been handled, the status changes to "handled", and the management team's reply is shown in your feedback record
- Closed feedback is no longer updated; if something new comes up, we recommend submitting it again and noting the connection
How to write an effective feedback
A problem report should include, as much as possible:
- Steps: which page you were on and what you did (for example: "On the mobile app home page, tapped 'Record an entry', entered amount 100, and saved")
- Symptom: what happened (for example: "Got a 'network error' message; the problem was still there after restarting")
- Environment: which app and system version you were using
The more specific the details, the faster the problem can be located.